Fraud prevention
Verify the people. Protect the freight.
A real company name, familiar email account or insurance certificate is not enough to authorize a pickup. Use independent checks at onboarding and again when freight instructions change.
LoadVerge is still preparing for launch
Live booking and payments are disabled. This guide describes checks people must perform; LoadVerge does not currently verify USDOT records, insurance, licenses or physical vehicles. Saving an internal plan is not permission to move freight.
Check the business through independent sources
Match the legal carrier name and USDOT number to FMCSA SAFER. Check applicable authority and insurance records through FMCSA. Call a number independently obtained from the official record when supplied contact details differ. Verify coverage with the insurer through a trusted contact, not only the certificate provided by the applicant.
Keep a restricted record of the source, result, reviewer and review date. An invitation or confirmed email is only account access.
Confirm who will collect the load
Have the authorized carrier identify the expected driver, tractor and trailer. Agree with the pickup facility how it will match the arriving person and vehicle to the approved assignment. Resolve mismatches before release. The responsible carrier must handle applicable driver qualification and safety duties.
Pause unexpected changes
Independently confirm a different carrier, pickup party, destination or payment instruction using a trusted second channel. A familiar account may have been compromised. Do not rely only on a reply to the message requesting the change.
Never agree to impersonate another carrier or conceal who is hauling. Record the concern, preserve the original instructions and obtain an authorized decision before proceeding. An unusually attractive rate or pressure to act quickly is a reason to check further.
Protect each account
Use a unique password and two-step verification for LoadVerge and the email account behind it. Never share passwords, invitation links, setup keys or authenticator codes. Drivers, owners and dispatchers must verify their authenticator before opening operational records.
Respond to suspected fraud
Contact your established company contact immediately through an independently confirmed channel. Preserve messages, reference numbers, relevant vehicle details and timestamps. Authorized administrators should suspend compromised access and investigate. Do not delete evidence or confront a suspected thief.
For immediate danger, contact emergency services. Report suspected cargo theft to law enforcement and FBI IC3; FMCSA provides additional identity-fraud reporting routes. Coordinate other notifications with the responsible carrier, insurer and legal adviser. LoadVerge issue notes and the website contact form are not monitored emergency channels and do not automatically notify outside parties.
Review fairly and protect private information
Apply consistent checks to identity, authority and conduct. Names, appearance, nationality or social-media allegations are not proof of fraud. Provide a way to correct mistaken information. If third-party background reports are used, obtain qualified advice on consent, notices and dispute requirements for the actual relationship.
Do not put Social Security numbers, license images, medical records, bank details or passwords in notes. Collect only information needed for a defined purpose and agree on access and retention before live operations.
What the workspace records
Owners record manual driver identity, authorization and truck checks with an evidence reference and expiry. Pending, expired or held reviews block new internal assignments and pickup updates. Releasing a hold returns the driver to pending for a separate fresh approval. A review does not verify a carrier, replace driver qualification or authorize physical cargo release.
Access is restricted by account role. Owners can review saved versions of load instructions; drivers acknowledge the current plan revision before pickup. Editing instructions makes an earlier acknowledgement outdated. These records support investigation but do not establish that a carrier is legitimate or that cargo was delivered.
Carrier approval, periodic rechecks, shipment release procedures, insurance and authority verification, and legal agreements still need an operating process before launch. A transportation lawyer should review whether the actual business acts as a carrier, broker, carrier agent or software provider.
Official guidance
- FMCSA: broker and carrier fraud and identity theft
- FBI: strategic cargo theft and compromised accounts
- FMCSA: broker and bona fide agent guidance
- FTC: background check responsibilities
- FTC: protecting personal information
Reviewed September 30, 2026. Requirements depend on the actual operation. These measures reduce risk; they do not certify compliance or guarantee that fraud will never occur.